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1.        ¦æ¬F°|¥D­p³B½s¦L¡]1993¡^¡A¤¤µØ¥Á°ê¾·~¼Ð·Ç¤ÀÃþ¡A¥x¥_¡G¦æ¬F°|¥D­p³B½s¦L¡C

2.        Bonoma & ZaltmanµÛ¡]1985¡^¡A¹ê¥ÎºÞ²z¤ß²z¾Ç¡]§E®¶©¾¡^¡A¥x¥_¡G»·¬y¡C

3.        §õ°ê»Ñ¡]1996¡^¡A¼vÅT¥xÆW³sÂêÅé¨t¸gÀ竬ºA¤§¿ï¾Ü¦]¡X¥H«K§Q°Ó©±¡B³t­¹©±¡B¬ü¾v¬ü®e©±¬°¨Ò¡A°ê¥ßªFµØ¤j¾Ç¥ø·~ºÞ²z¬ã¨s©ÒºÓ¤h½×¤å¡C

4.        §õ«Ø¾ð¡]2003¡^¡A¤j¾Ç°|®Õ¦æ¬F¤H­ûª¾ÃѺ޲zºA«×»P¾Ç®Õ²Õ´¤å¤Æ¡B¤H®æ¯S½èÃöÁp¤§¬ã¨s¡A¥xÆW¬ì§Þ¤j¾Ç§Þ³N¤Î¾·~±Ð¨|¬ã¨s©ÒºÓ¤h½×¤å¡C

5.        §dªÃ®¦¡]1986¡^¡A²Õ´¦æ¬°¾Ç¡C¥x¥_¡GµØ®õ®Ñ§½¡C

6.        ªL¼á¶Q¡]2001¡^¡Aª¾ÃѺ޲z¡B¤uµ{±M·~¤H­û®Ö¤ß¯à¤O»P¤u§@ÁZ®ÄÃö«Y¤§¬ã¨s¡ã¥H¤¤¿û¤½¥q¬°¨Ò¡A°ê¥ß¤¤¤s¤j¾Ç¤H¤O¸ê·½ºÞ²z¬ã¨s©ÒºÓ¤h½×¤å¡C

7.        Davenport, T. H., & Prusak, L.µÛ¡]1998¡^¡Aª¾識ºÞ理¡Ð¦³®Ä¹B¥Îª¾識¡A³Ð³yÄvª§Àu¶Õ¡]­JÞ³¬À¡^¡A¤¤°ê¥Í²£力¤¤¤ß¥Xª©¡C

8.        ²ø·çµa¡]2003¡^¡A¥DºÞ領¾É«¬ºA­û¤u¤H®æ¯S½è»P²Õ´ÁZ®Ä¬ÛÃö©Ê¤§¬ã¨s¡Ð¥H¹Å¸q¥«¬F©²¬°例¡A¤¤¥¿¤j¾Ç¥ø·~ºÞ²z¬ã¨s©ÒºÓ¤h½×¤å¡C

9.        ´ö©ú­õ¡]2000¡^¡A¥¼來ºÞ理ªº¥D流¡Ðª¾識ºÞ理¡A¥x北¡G¤Ñ¤U»·見¥Xª©¡C

10.    ±i¯E¤å¡]2003¡^¡Aª¾ÃѺ޲z¦b¤E¦~¤@³e½Òµ{±Ð¾Ç¤W¤§¬ã¨s¡ã¥H°ê¤p¬°¨Ò¡A¤j¸­¤j¾Ç¸ê°TºÞ²z¬ã¨s©ÒºÓ¤h½×¤å¡C

11.    ¡ACengiz Haksever & Barry Render & Roberta S. Russell & Robert G. MurdickµÛ¡]2003¡^¡AªA°È·~§@·~ºÞ²z¡]¹Q¼y¤h¡B¿à³{½÷¡^¡A¥x¥_¡GÂù¸­®Ñ´Y¡C

12.    ¶Ô·~ºÞ²zÅU°Ý¤½¥qµÛ¡]2000¡^¡Aª¾ÃѺ޲zªº²Ä¤@¥»®Ñ¡]¼B¨Ê°¶¡^¡A¥x¥_¡G°Ó©P¡C

13.    Drucker, Peter F¡]2002¡^.¡A¤U¤@­ÓªÀ·|¡]¼B¯u¦p¡^¡A¥x¥_¥«¡G°Ó©P¥Xª©¡A¡C

14.    ·¨¬ü©É¡]2002¡^¡A¤H®æ¯S½è¡B»ù­ÈÆ[»P¥Í¬¡«¬ºA¹ï«á²{¥N¥D¸q®ø¶O¦æ¬°¼vÅT¤§¬ã¨s¡G¤T­Ó¥@¥N¤§¤ñ¸û¬ã¨s¡A¸q¦u¤j¾ÇºÞ²z¬ì¾Ç¬ã¨s©ÒºÓ¤h½×¤å¡C

15.    ¿c²±©¾¡B§E³Í¦¨¡B®}Îë¡B¿ú¦BÂE¡]1997¡^¡A²Õ´¦æ¬°¾Ç¡Ð²z½×»P¹ê°È¡A¥x¥_¡G¤­«n¹Ï®Ñ¥Xª©¤½¥q¡C

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