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®Ú¾Ú(Andrew etal.¡A2001)¦~ªº¬ã¨s¡A¥L±Nª¾ÃѺ޲z¯à¤O(Knowledge Management Capabilities)©w¸q¬°¥]§tª¾ÃѺ޲z°ò¦«Ø³]¯à¤O(Knowledge Infrastructure Capabilities)¤Îª¾ÃѺ޲z¬yµ{¯à¤O(Knowledge Process Capabilities)¨â¤j³¡¥÷¡C¥Hª¾ÃѺ޲z¯à¤O¨Óªí²{²Õ´¦bºÞ²zª¾ÃѤΪ¾ÃѺ޲z¤Wªº°ò¦«Ø³]ªºµ{«×¤Îª¾ÃѺ޲zµ{§Çªº®Ä²vµ{«×¤Wªººî¦X«ü¼Ð¡C®Ú¾Ú(Andrew etal.¡A2001)ªº¬ã¨sµo²{¡A²Õ´®Ä¯àªº²£¥Íª¾ÃѺ޲z¯à¤Oªºµ{«×¦³«Ü¤jªº¼vÅT¡Aª¾ÃѺ޲z¯à¤O»P²Õ´®Ä¯àÃö¨t¬[ºc¦p¤U¹Ï©Ò¥Ü:

 

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§d©ÉÞ±(2003)¥xÆW¦a°Ï¼Æ¦ì¤º®e²£·~ª¾ºÞ²z»P³Ð·sµ¦²¤µo®i²{ªp¤ÀªR¡X¥H¹CÀ¸¤Î3D°Êµe¼t°Ó¬°¨Ò¡A¥xÆW¤j¾Ç°Ó¾Ç¬ã¨s©ÒºÓ¤h½×¤å¡Ap252-253

 

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Arthur Andersen Business Consulting(2000)¡A¼B¨Ê°¶ Ķ¡Aª¾ÃѺ޲zªº²Ä¤@¥»®Ñ¡A°Ó©P¥Xª©¡C

 

Ikujiro Nonaka, Hirotaka Takeuchi,(1995)µÛ¡A·¨¤l¦¿¡A¤ý¬ü­µÄ¶¡AThe Knowledge-Creating Company¡A³Ð·s¨D³Ó:´¼»ù¥ø·~½×¡C¥x¥_»·¬y¥Xª©ªÀ¡A1997¦~¡C

 

Pentti Sydanmaanlakka¡A§E¦öÄõĶ¡AAn Intelligent Organization¡C«Øºc´¼¼z«¬²Õ´  ¦³®Ä¾ã¦X¿¦®ÄºÞ²z¡B¯à¤OºÞ²z©Mª¾ÃѺ޲zªº²Õ´¼Ò¦¡¡C¤¤°ê¥Í²£¤O¤¤¤ß¥Xª©¡A2002¦~10¤ë¡C

 

¤G¡B­^¤å³¡¥÷:

 

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http://survey.yam.com/

 

APQC ,the american roductivity & quality center(1999)

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http://www.apqc.org../

 

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http://www.find.org.tw/0105/cooperate/netvalue.asp

 

NetValue(2004)

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http://www.find.org.tw/0105/cooperate/netvalue.asp

 

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